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Company Policies

PrintLogic.Ai is committed to maintaining the highest standards of service, security, and ethical business practices. Our policies are designed to protect both our customers and our organization while ensuring efficient operations.

Service Level Agreement (SLA)

• Production requests submitted before 3:00 PM will be processed same business day
• Emergency rush orders available with 2-hour turnaround (subject to availability)
• Standard turnaround time: 24-48 business hours
• Quality guarantee: 100% satisfaction or reprint at no charge

Payment & Billing

• Deposits required for orders exceeding $500
• Payment terms: Net 30 for established accounts
• Accepted payment methods: Credit card, ACH, check, wire transfer
• Late payment fees: 1.5% monthly interest on overdue balances

Cancellation & Refund Policy

• Orders may be cancelled before production begins for full refund
• 50% cancellation fee if production has started
• No refunds once order is completed and ready for pickup/delivery
• Custom orders are non-refundable once approved

Quality Control

• All jobs undergo multi-point quality inspection
• Digital proofs provided for approval before final production
• Color accuracy guaranteed within industry standards (±5% Delta E)
• Reprints provided at no charge for verified quality issues

Acceptable Use

• PrintLogic.Ai may refuse to produce materials that violate copyright, trademark, or intellectual property rights
• We reserve the right to decline orders containing offensive, discriminatory, or illegal content
• Customer certifies they have rights to reproduce submitted materials

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Data Security Commitment

PrintLogic.Ai employs enterprise-grade security measures to protect your sensitive business information, customer data, and production files.

Infrastructure Security

• Encryption: All data transmitted uses TLS 1.3 encryption via HTTPS
• Storage: Files stored on secure cloud infrastructure with access controls
• Access Control: Role-based access control (RBAC) with password protection for admin functions
• Hosting: Application hosted on Netlify with enterprise-grade infrastructure

Authentication & Authorization

• Password-protected admin access with role-based permissions
• OAuth 2.0 integration with Microsoft 365 for secure Outlook add-in access
• Role-based permissions (Agent vs Admin access levels)
• Secure session management within Office.js framework

Data Handling

• Email data processed securely via Microsoft Graph API
• Production files transmitted over encrypted connections
• No storage of payment card data (PCI DSS compliant through Stripe)
• Webhook communications use HTTPS endpoints

Third-Party Integrations

• Microsoft 365: OAuth 2.0 authentication, read-only email access with explicit user permission
• Stripe: PCI DSS Level 1 certified payment processing - no card data stored in our systems
• n8n Workflows: Secure webhook endpoints with HTTPS encryption
• Netlify Hosting: Enterprise CDN with DDoS protection and SSL/TLS certificates

Compliance

• Data protection best practices following GDPR principles
• PCI DSS compliant payment processing via Stripe
• Microsoft 365 integration follows Microsoft's security standards

Reporting Security Issues

If you discover a security vulnerability, please report it immediately to: [email protected]

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1. Information We Collect

Information You Provide:

• Contact information (name, email, phone number, company name)
• Account credentials and authentication data
• Production files and job specifications
• Payment information (processed securely through Stripe)
• Communication history and support requests

Information Automatically Collected:

• Email metadata (subject, sender, recipients, timestamps)
• Email attachments submitted through the Outlook add-in
• Usage data (features accessed, timestamps, session duration)
• Device information (browser type, operating system, IP address)
• Log files and diagnostic information

2. How We Use Your Information

• Service Delivery: Process production orders, generate estimates, fulfill printing jobs
• Communication: Send order confirmations, delivery notifications, and customer support responses
• Payment Processing: Process deposits and payments through secure third-party processors
• Product Improvement: Analyze usage patterns to enhance features and user experience
• Security: Monitor for fraudulent activity, prevent unauthorized access, maintain system security
• Compliance: Meet legal obligations and respond to lawful requests

3. Information Sharing

We do not sell your personal information. We share data only in these circumstances:

• Service Providers: Third-party vendors who assist with hosting, payment processing, and analytics (all under strict confidentiality agreements)
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize information sharing

4. Data Retention

• Production files: Retained per workflow configuration
• Email communications: Retained per organizational email retention policies
• Account information: Retained while account is active plus 7 years for tax/legal compliance
• Payment records: Retained for 7 years per financial regulations
• Chat transcripts (Ask PRL): Retained for service improvement and support purposes

5. Your Privacy Rights

You have the right to:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Receive your data in a machine-readable format

To exercise these rights, contact: [email protected]

6. Cookies & Tracking

• Essential Cookies: Required for authentication and security
• Third-Party Services: Microsoft Graph API, Stripe payment processing

7. Children's Privacy

PrintLogic.Ai is not intended for individuals under 18. We do not knowingly collect information from children.

8. Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be communicated via email or prominent notice within the application.

9. Contact Information

For privacy-related questions or concerns:
Email: [email protected]

10. Third-Party Integrations

• Microsoft Outlook: Uses OAuth 2.0, accesses email metadata and attachments only when explicitly submitted
• Stripe: Payment processing - we do not store credit card information
• Claude AI (Anthropic): Chat queries processed per Anthropic's privacy policy

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1. Acceptance of Terms

By accessing or using PrintLogic.Ai ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

2. Service Description

PrintLogic.Ai provides a commercial printing workflow automation platform including:

• Microsoft Outlook add-in for production order submission
• Estimate review and approval workflows
• Paper pricing and inventory queries
• Payment request processing
• AI-powered assistants (Ask PrintSmith, Ask PRL)
• Delivery management tools

3. User Accounts

• You must create an account to use certain features
• You are responsible for maintaining account security and confidentiality
• You must provide accurate and complete information
• You are responsible for all activity under your account
• Accounts are non-transferable without prior written consent

4. Acceptable Use

You agree NOT to:

• Use the Service for any unlawful purpose or in violation of any laws
• Submit content that infringes intellectual property rights
• Upload malicious code, viruses, or harmful software
• Attempt to gain unauthorized access to systems or data
• Interfere with or disrupt the Service or servers
• Use automated systems (bots, scrapers) without authorization
• Impersonate others or provide false information

5. Intellectual Property

• Your Content: You retain ownership of files and data you submit
• License Grant: You grant us license to process, store, and display your content solely to provide the Service
• Our IP: PrintLogic.Ai owns all rights to the Service, software, trademarks, and documentation
• Third-Party Marks: "PrintSmith" is a registered trademark of EFI - used with permission for integration purposes only

6. Payment Terms

• Prices subject to change with 30 days notice
• Deposits non-refundable once production begins
• Payment due per invoice terms (typically Net 30)
• Late payments subject to 1.5% monthly interest
• We reserve the right to suspend service for non-payment

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Service provided "AS IS" without warranties of any kind
• We are not liable for indirect, incidental, consequential, or punitive damages
• Total liability shall not exceed amount paid by you in the 12 months prior to claim

8. Termination

• By You: You may cancel your account at any time
• By Us: We may suspend or terminate accounts for Terms violations or non-payment

9. Third-Party Services

The Service integrates with:

• Microsoft 365: Subject to Microsoft's Terms of Service
• Stripe: Payment processing subject to Stripe's Terms
• Anthropic Claude AI: Subject to Anthropic's Acceptable Use Policy
• PrintSmith EFI: Integration for data queries only

10. Contact Information

For questions about these Terms:
Email: [email protected]

By using PrintLogic.Ai, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.